90-Day Guarantee

Every AeraMed product is covered by a 90-day guarantee. If something isn't right — it doesn't fit, it arrived damaged, or it simply isn't working for you — tell us within 90 days of delivery and we'll make it right with a replacement or a refund.

How it works

1. Email us at support@aeramed.health with your order number and a sentence or two about what went wrong. A photo helps if the item arrived damaged.
2. We reply within one business day with the fix: a replacement on the way, or a refund to your original payment method.
3. No hoops. For most issues we don't need the item back. If we do, we'll send a prepaid label.

What's covered

• Fit problems — the chamber, filters or liners don't fit the machine or mask shown in the compatibility image.
• Defects — leaks, seams, closures or materials that fail under normal nightly use within 90 days.
• Damage in transit.
• Changed your mind on an unopened item within 30 days of delivery.

Good to know

• The guarantee covers purchases made on aeramed.health. For orders placed elsewhere, please use that marketplace's return process.
• Consumables (filters, liners) that have been used as intended and simply reached the end of their life aren't defects — but if you feel yours wore out early, tell us anyway.
• Refunds are issued to the original payment method and typically appear within 5–10 business days.

Full details are in our Refund Policy. Questions? Contact us — a US-based person will answer.