Refund policy

90-Day Guarantee

Every AeraMed product purchased on aeramed.health is covered by our 90-day guarantee. If your item doesn't fit the machine or mask shown in its compatibility image, arrives damaged, or has a defect in materials or workmanship within 90 days of delivery, we will replace it or refund you.

How to start a return or claim

Email support@aeramed.health with your order number and a short description of the problem (a photo helps for damage). We reply within one business day. For most issues we do not require the item to be returned; if we do, we will provide a prepaid shipping label.

Change of mind

Unopened items in original packaging may be returned for a refund within 30 days of delivery. For hygiene reasons, opened mask liners, chin straps, strap covers, filters and water chambers are not eligible for change-of-mind returns, but they remain fully covered by the 90-day guarantee above.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card issuer to post the credit. Original shipping charges, if any, are refunded when the return is due to our error or a product defect.

Exchanges

If you ordered the wrong size or version, contact us and we will exchange it for the correct one under the same terms as above.

Orders placed elsewhere

This policy covers purchases made on aeramed.health. For purchases made on other marketplaces, please use that marketplace's return process.

Questions

AeraMed PS LLC · Port Charlotte, FL · support@aeramed.health